1. About this notice
This privacy notice applies to the website at tervonelia.com and is provided by Tervonelia Oy, a company registered in Finland. The purpose of this notice is to describe, as accurately as the operator can at this stage, how information relating to visitors and enquiry senders may be handled.
This notice does not constitute a binding legal statement of data-processing practices that have been independently audited. Where a particular practice has not yet been defined, this notice will say so clearly rather than imply certainty that does not exist.
2. Information collected through the contact form
When you submit an enquiry through the contact form on this website, you provide a name, an email address, a request type, and a message. Because the form is configured to open a local email client, the content of your submission is transmitted through your own email application and is handled according to that application's privacy settings before reaching the support team's inbox.
Tervonelia Oy does not automatically store form submissions through a server-side process on this website. If a submission reaches the support team by email, it may be retained for the purpose of responding to the enquiry and for a reasonable period thereafter. The exact retention period has not been formally defined and will depend on the nature of the request.
3. Information collected through ordinary website browsing
This website may collect standard server log data when you visit its pages. This may include the IP address of the device used to access the site, the pages visited, the time of the visit, and the browser and device type. This information is collected automatically by web servers and is used for the operation and maintenance of the site.
Whether this website uses third-party analytics services has not been confirmed at the time of publishing this notice. If analytics tools are implemented in future, this notice will be updated to reflect that. At present, no third-party analytics or tracking scripts are included in the site's code.
4. Cookies
This website does not currently implement cookies for tracking, advertising, or analytics purposes. If session-management or preference cookies are introduced, this notice will be updated. Users can review cookie settings through their browser at any time.
5. Use of collected information
Information received through enquiry submissions is used solely for the purpose of reviewing and responding to those enquiries. It is not used for automated profiling, targeted advertising, or sale to third parties.
Technical log data, if retained, is used for the maintenance and security of the website. It is not cross-referenced with personal information provided through the contact form.
6. Sharing of information
Tervonelia Oy does not sell, rent, or transfer personal information to third parties for commercial purposes. Information may be shared with service providers who assist with the operation of the website, subject to appropriate confidentiality arrangements. Such sharing is limited to what is necessary for the relevant operational purpose.
7. Your rights
Depending on where you are located and the applicable law, you may have rights relating to the personal information that Tervonelia Oy holds about you. These may include the right to access, correct, or request the deletion of that information. Because the extent of data processing has not been fully defined for this service, the operator cannot guarantee that all such requests can be fulfilled in every case.
If you wish to make a request relating to personal information, please contact the support team at [email protected]. The team will respond with what information it can provide.
8. Children
This website is not directed at children. The service does not knowingly collect personal information from persons under the age of 18. If such information is submitted inadvertently, the operator will take reasonable steps to remove it upon becoming aware.
9. Links to other websites
This website does not currently contain links to external websites. If such links are added in future, this privacy notice will note that the operator is not responsible for the privacy practices of linked sites.
10. Changes to this notice
This notice may be updated as the service develops. The current version will be made available at this address. Continued use of the website after a material change constitutes acknowledgement of the updated notice.
11. Contact
For questions about this notice or about the handling of your information, please contact:
Tervonelia Oy
Laajalahdentie 23 A, 00330 Helsinki, Finland
[email protected]
+358 9 6120 4455