Contact and access

Reach the Tervonelia support team

Use the form below to submit an enquiry, request information about a specific function, or ask about accessing the service. The support team reviews all submissions and responds to the email address you provide.

Send a message

Contact information

Address

Laajalahdentie 23 A
00330 Helsinki, Finland

Telephone

+358 9 6120 4455

[email protected]

About the process

The support team reviews all enquiries individually. Where a request requires clarification before it can be answered, the team may send a follow-up question to the email address you provide.

Access requests are considered on the basis of the information provided. The team does not guarantee approval or a specific response time. If a request falls outside the service's scope, the team will indicate this in their response.

Before sending an enquiry

We recommend reviewing the service page and functions page first. Many common questions are answered there.

Overview

Platform introduction

Return to the homepage for a summary of what Tervonelia is.

Service

Service structure and scope

Understand how the service is arranged and what users can expect to find.

Functions

Available capabilities

Review the specific functions provided by Tervonelia before submitting a request.